t299 Privacy Policy

01 Information We Collect

When you interact with the t299 platform, we collect personal information in order to provide our services, verify your identity, process transactions, and comply with our legal obligations. The categories of data we collect are described below.

Information You Provide Directly

When you register for a t299 account, make a deposit or withdrawal, contact our support team, or participate in a promotion, you may provide us with the following types of information:

Data Category	Examples	Purpose
Identity Data	Full legal name, date of birth, National ID number, passport details	Account registration, KYC verification, age verification
Contact Data	Email address, mobile number, residential address (Dhaka, Chittagong, Sylhet, or other divisions)	Account communications, transaction alerts, support
Payment Data	bKash wallet number, Nagad account, Rocket number, Upay ID, Visa/Mastercard last four digits	Processing deposits and withdrawals in Bangladeshi Taka (৳)
Account Data	Username, encrypted password, account preferences, communication opt-ins	Account management and security
Support Communications	Emails, live chat transcripts, support ticket content	Resolving queries, improving service quality

Information Collected Automatically

When you access t299.net, our systems automatically collect certain technical and behavioural data. This is standard practice across all online platforms and helps us maintain security, detect fraud, and improve platform performance:

• Device and browser information — device type, operating system, browser name and version, screen resolution.
• Network information — IP address, approximate geographic location (country and city level), internet service provider.
• Usage data — pages visited, games played, session duration, bet history, deposit and withdrawal patterns, clickstream data.
• Cookie and tracking data — session identifiers, analytics events, and preference cookies (see the Cookies section below for full detail).

02 How We Use Your Data

t299 processes your personal data only for legitimate, clearly defined purposes. We do not use your data for any purpose that is incompatible with the reason it was originally collected. The primary purposes for which we use your data are as follows:

Service Delivery

The most fundamental use of your data is to operate your t299 account and deliver the services you have signed up for. This includes processing your deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard; crediting winnings and bonuses to your account; settling sports bets on cricket, football, kabaddi, and other events; and providing access to casino games, slots, Teen Patti, and live dealer tables.

Identity Verification and Fraud Prevention

We use identity and payment data to verify that you are who you say you are, that you meet our minimum age requirement of 18 years, and that your use of the platform is not connected to money laundering, fraud, or other prohibited activity. This processing is necessary to comply with our legal obligations and to protect the integrity of the t299 platform for all users.

Customer Support

When you contact our support team at [email protected], we use your contact information and the content of your communications to investigate your query, resolve disputes, and improve the quality of our support service. Support communications may be retained for a reasonable period for training and quality assurance purposes.

Responsible Gaming

t299 uses behavioural and account data — including deposit frequency, session duration, and betting patterns — to monitor for signs of problem gambling. Where our systems detect behaviour that may indicate a player is experiencing gambling-related harm, we may proactively reach out with responsible gaming resources or, in serious cases, impose temporary account restrictions. This processing is in your vital interest and is a core part of our commitment to player welfare.

Marketing Communications

With your explicit consent, t299 may use your contact information to send you promotional offers, tournament announcements (such as BPL and IPL betting promotions), seasonal bonus offers for Eid and Pohela Boishakh, and platform updates. You may withdraw your consent to marketing communications at any time by updating your account notification preferences or by contacting support. Withdrawing marketing consent does not affect the lawfulness of processing carried out before withdrawal.

Platform Analytics and Improvement

Aggregated and anonymised usage data helps t299 understand how players navigate the platform, which games are most popular, and where technical improvements are needed. This analytics processing does not involve identifying individual players and is used solely for internal product development purposes.

03 Data Sharing & Third Parties

t299 does not sell your personal data. We share your information only where it is necessary to deliver our services, comply with legal obligations, or protect the safety and integrity of the platform. The categories of third parties with whom we may share your data are described below.

Payment Service Providers

To process your deposits and withdrawals in Bangladeshi Taka (৳), t299 shares the minimum necessary payment data with our payment partners, including bKash, Nagad, Rocket, Upay, and international card networks Visa and Mastercard. These providers process your payment data solely for the purpose of executing the transaction you have requested. Their use of your data is governed by their own privacy policies and applicable payment industry standards.

Identity Verification Partners

To fulfil our KYC obligations, t299 may share identity documents and verification data with trusted third-party identity verification providers. These providers are contractually bound to process your data solely for verification purposes and to maintain strict security standards. Verification data is not used for any commercial purpose by these partners.

Game Technology Providers

The casino games, slots, and live dealer titles available on t299 are supplied by third-party software studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and Play'n GO. When you play a game provided by one of these studios, certain session data (such as your player session token and bet amounts) may be shared with the relevant provider to operate the game. These providers do not receive your identity or payment data.

Legal and Regulatory Authorities

t299 may disclose your personal data to law enforcement agencies, regulatory bodies, or courts where we are required to do so by law, or where disclosure is necessary to investigate suspected fraud, money laundering, or other illegal activity. We will only disclose the minimum information required and, where legally permissible, will notify affected players of any such disclosure.

Business Transfers

In the event of a merger, acquisition, or sale of all or part of t299's business assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will provide reasonable notice before your data becomes subject to a different privacy policy. The acquiring entity will be required to honour the commitments set out in this Privacy Policy.

04 Cookies & Tracking Technologies

t299.net uses cookies and similar tracking technologies to ensure the platform functions correctly, to keep you securely logged in, and to understand how players use our services. This section explains what cookies we use and how you can control them.

What Are Cookies?

A cookie is a small text file placed on your device by a website you visit. Cookies allow a website to recognise your device across pages and across sessions. They cannot execute code, carry viruses, or access other files on your device. Cookies are widely used across the internet to make websites work more efficiently and to provide useful information to site operators.

Types of Cookies We Use

Cookie Type	Purpose	Duration
Strictly Necessary	Essential for platform operation — keeps you logged in, maintains your session, enables secure payments	Session / up to 24 hours
Functional	Remembers your language and display preferences, game lobby layout, and notification settings	Up to 12 months
Analytics	Collects anonymised data about pages visited and features used to help us improve the platform	Up to 13 months
Security	Helps detect and prevent fraudulent activity, bot traffic, and unauthorised account access	Session / up to 30 days

Managing Cookies

You can control and delete cookies through your browser settings. Most modern browsers allow you to block or delete cookies, though doing so may affect the functionality of t299.net — in particular, blocking strictly necessary cookies will prevent you from logging in or completing transactions. Instructions for managing cookies in popular browsers (Chrome, Firefox, Safari, and Edge) are available in each browser's help documentation.

t299 does not use third-party advertising cookies, retargeting pixels, or social media tracking scripts. The cookies described above are first-party cookies operated directly by t299.

05 Data Retention

t299 retains your personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy, including our legal, regulatory, and operational obligations. The table below summarises our standard retention periods for each category of data.

Data Category	Retention Period	Reason
Account and Identity Data	Duration of account + 5 years after closure	KYC obligations, anti-money-laundering regulations, dispute resolution
Transaction and Payment Data	7 years from the date of each transaction	Financial record-keeping obligations
Betting and Gaming History	5 years from the date of each activity	Dispute resolution, responsible gaming monitoring, regulatory compliance
Support Communications	3 years from the date of each interaction	Quality assurance, dispute evidence, service improvement
Marketing Preferences	Until consent is withdrawn	Evidence of consent for marketing communications
Analytics Data	13 months (anonymised after 30 days)	Platform performance monitoring

Following the expiry of the applicable retention period, t299 will securely delete or anonymise your personal data so that it can no longer be associated with you as an individual. Where data is anonymised rather than deleted, the anonymised dataset may be retained indefinitely for statistical and analytical purposes.

06 Data Security

t299 takes the security of your personal data seriously and has implemented a range of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, destruction, or disclosure.

Technical Safeguards

• SSL/TLS encryption — all data in transit between your browser and t299.net is encrypted using industry-standard TLS protocols.
• Password hashing — account passwords are stored as one-way cryptographic hashes. t299 staff cannot read your password in plain text.
• Firewalls and intrusion detection — our servers are protected by enterprise-grade firewalls and are monitored continuously for suspicious activity.
• Access controls — access to player data is restricted on a strict need-to-know basis. All internal access is logged and regularly audited.
• Payment tokenisation — where applicable, sensitive payment credentials are tokenised rather than stored in raw form on t299 systems.

Organisational Safeguards

• All t299 staff who handle personal data receive regular data protection and security training.
• Third-party service providers who process data on behalf of t299 are required to sign data processing agreements and to maintain security standards equivalent to our own.
• t299 conducts periodic security reviews and vulnerability assessments of its systems and infrastructure.

Data Breach Response

Despite our best efforts, no online platform can guarantee absolute security against all threats. In the event of a data breach that poses a risk to your rights and freedoms, t299 will take immediate steps to contain the breach, assess its scope, and notify affected players without undue delay. Notification will be sent to the email address registered on your account and will include a description of the breach, the categories of data affected, and the steps we are taking to address it.

07 Your Privacy Rights

As a t299 player, you hold meaningful rights over your personal data. We are committed to honouring these rights promptly and without unnecessary barriers. The following rights are available to all registered t299 players:

Right of Access

You have the right to request a copy of the personal data that t299 holds about you. We will provide this information in a clear, structured format within 30 calendar days of receiving a verified request. To submit an access request, contact [email protected] with the subject line "Data Access Request" from the email address registered on your account.

Right to Rectification

If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. For most account data (such as your contact email or phone number), you can make corrections directly through your account settings. For identity data, please contact our support team with the corrected information and supporting documentation.

Right to Erasure

You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and there is no other lawful basis for processing. Please note that t299 may be required to retain certain data for legal and regulatory reasons even after an erasure request — in such cases, we will explain which data must be retained and why.

Right to Restrict Processing

In certain circumstances — for example, while the accuracy of data is disputed, or while an objection to processing is being assessed — you have the right to request that t299 restrict the processing of your data to storage only. We will honour restriction requests within 30 calendar days.

Right to Object to Marketing

You have an absolute right to object to the processing of your personal data for direct marketing purposes at any time. You can exercise this right by updating your notification preferences in your account settings or by contacting [email protected]. Once your objection is received, we will cease all marketing communications to you promptly.

How to Exercise Your Rights

To exercise any of the rights described above, please contact our support team at [email protected]. All requests should be submitted from the email address registered on your t299 account so that we can verify your identity before processing the request. We will acknowledge receipt of your request within 5 business days and aim to resolve it fully within 30 calendar days.

08 Updates to This Policy

t299 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, changes in applicable law, or improvements to our services. When we make changes to this policy, we will update the "Last updated" date at the top of this page.

For material changes — those that significantly affect your rights or how we use your data — t299 will notify registered players via the email address on file at least 14 calendar days before the changes take effect. For minor or clarificatory changes, the updated policy will be posted on this page without advance notice.

Your continued use of the t299 platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised policy, you may close your account and withdraw any remaining balance in accordance with the withdrawal provisions set out in our Terms & Conditions.

We encourage you to review this Privacy Policy periodically to stay informed about how t299 is protecting your information. If you have any questions about this policy or about our data practices, please do not hesitate to contact us at [email protected].